Discover EK Balam Healthcare Solutions
Patient communication and intake tools for small practices — simple, dependable, and working any day, any time.
Running a small practice shouldn’t mean juggling phone calls, chasing messages, or missing patient requests when the front desk gets busy.
That’s why we built EK Balam Healthcare Solutions — a connected set of tools designed to capture patient requests, improve first contact, and keep follow-through organized without adding more work to your day.
And unlike one-size-fits-all platforms, we work directly with your practice to shape the setup around your workflow, your staff, and the experience you want patients to feel. You’re not adopting generic software — you’re partnering with a team that builds it to fit like a glove.
Every solution is built to solve real clinic challenges:
- Missed calls and after-hours gaps
- Slow responses to new patient inquiries
- Requests scattered across voicemails, texts, and notes
- Inconsistent follow-through
- Overwhelmed front desk teams
Use one solution on its own, or combine them for full coverage across phone and web.
Simple individually — seamless together.
Choose your Set-up
Start simple with one intake channel or bundle for full coverage:
- Intake Hub Lite (Chat or Phone + email notifications)
- MedSuite Core Intake (Chat + Phone + Inbox)
- Provider Desk (workflow dashboard + organized follow-through)
MedSuite Intake Hub — Phone
Phone Intake supports your front desk by answering calls, handling common questions, and capturing patient requests with the details your team needs.
Stay responsive during busy hours and after-hours, while keeping intake consistent and organized.
Great for practices that want a more personal, always-available first contact.
MedSuite Intake Hub — Phone Chat
Chat Intake adds a simple, on-brand chat experience to your website so patients can ask questions and submit requests without filling out forms.
Capture the right details up front and keep every request in one place for clear follow-through.
MedSuite Provider Desk
Provider Desk turns intake into a simple workflow your team can manage at a glance. Sort, search, and update request statuses, view intake details in one place, and keep everything organized without living in spreadsheets or adopting a full CRM
Notifications & Channels (Add-ons)
Email notifications are included. Add SMS or WhatsApp notifications if your team needs faster routing.
MedSuite Patient Access
MedSuite Intake Hub — Phone
Guided phone intake that feels personal—any day, any time.
MedSuite Intake Hub — Phone isn’t a generic call handler. It’s a guided intake flow shaped around your practice—your tone, your scheduling rules, and the way your patients actually speak. We help you define the questions, the pacing, and the handoff so callers get a calm, helpful first contact that captures what your team needs.
It collects the right details up front, sends clear notifications, and keeps requests organized so nothing slips through—even when the front desk is busy or the office is closed.
MedSuite Intake Hub — Phone helps you stay easier to reach—and quicker to respond.
Setup & Customize
We tailor the call flow to your practice: hours, new vs. existing patients, visit types, and the tone you want patients to feel.
Forward Your Calls
Route after-hours calls or overflow calls to your dedicated Intake Hub number, or forward your main line when your team is tied up.
Guided Intake (Not Voicemail)
Callers are guided through the right questions so your team gets usable requests—not vague messages that require call-backs to clarify.
White-Glove First Contact
A calm, consistent first interaction that supports a more personal patient experience—especially when responsiveness matters most.
Organized Follow-Through
Every request is captured in one place so your team can track status and next steps without sticky notes or scattered voicemails.
Clear Notifications
Receive an email notification with the key intake details so the right person can follow up quickly and consistently.
MedSuite Patient Access
MedSuite Intake Hub — Chat
A better first contact on your website—simple, guided, and on-brand.
MedSuite Intake Hub — Chat gives patients a simple, guided way to reach your practice online. Instead of long forms or missed messages, patients can follow a clear intake flow that captures the key details your team needs and helps them take the next step.
We host the experience for you and tailor the wording, tone, and questions to fit your practice. Your team receives clean, consistent requests—so follow-through stays organized and patients feel taken care of from the first click.
MedSuite Intake Hub — Chat helps your practice stay responsive—without adding front-desk pressure.
Fully Hosted & Branded
We host it, manage it, and brand it to match your practice—so you don’t need a web rebuild to get started.
Simple Link From Your Website
Add a button or link (“Request an Appointment” / “Contact”) that opens the chat intake we host—fast setup, low friction.
Guided Patient Requests
Patients are guided through the right questions so your team gets usable requests—not vague messages that need back-and-forth.
Consistent Delivery to Your Team
Each request is delivered in a clear format so follow-through stays organized and response times stay fast.
Optional Language Customization
If your practice needs it, we can customize the language and phrasing to fit your patient population.
MedSuite Patient Access
MedSuite Provider Desk
Your intake, neatly organized — without a full CRM
Smart Dashboard brings every call, chat, and inquiry into one clean, branded view. You can filter, sort, tag, update, or delete entries in seconds — all without spreadsheets or expensive CRM systems.
It’s built for simplicity: fast loading, easy to read, and effortless to manage. Whether you’re reviewing one lead or one hundred, everything you need is right in front of you, beautifully organized and always up to date.
Smart Dashboard turns information into clarity — instantly
Centralized Intake Workspace
All patient requests from phone and chat appear in one clean interface.
Advanced Filtering & Search
Sort by status, date, request type, urgency, or keywords to find what you need fast.
Auto-Refresh & Notifications
Stay current with up-to-date changes and helpful refresh indicators.
Status Tracking & Updates
Move requests through your workflow (New → Contacted → Scheduled → Resolved) right in the desk.
MedSuite Patient Access
Choose your setup
Start simple. Expand when you’re ready.
Begin with one intake channel to cover your biggest gap (phone or chat). When you want full coverage, bundle both channels with Core Intake. Add Provider Desk when you’re ready to manage follow-through with a simple workflow.
Email notifications are included by default. Add SMS or WhatsApp notifications if your team needs faster routing.
A smoother first contact. Better care.
Intake Hub Lite
Phone or Chat + Email notifications
Core Intake
Phone + Chat + Email notifications
Provider Desk
Workflow dashboard for managing every request
Notifications & channels
Email notifications are included. Add SMS or WhatsApp notifications if your team needs faster routing.
© 2025 EK BALAM CREATECH LLC (Operating as EK BALAM)